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Privacy Policy

Chocolate Dog Ltd is dedicated to protecting your privacy when you use us on-line, over the phone or any of our other services ("Services"). In this policy, we clarify how and why we collect your information, what we do with it and what controls you have over our use of it.

Occasionally we add or change functions, features or products on our websites and services. This, and our assurance to protecting the confidentiality of your personal information, may result in periodic changes to this policy by updating this page. Please check this page from time to time to make sure you are happy with the changes.

We may from time to time establish relationships with other companies that will enable you to access the websites of such companies directly from our site. Each individual company operates its own policy regarding the use of personal data. If you have a particular interest or concerns regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant site.

We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such websites. When you click through to these sites you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

By using this site or our services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

Chocolate Dog Ltd collects and processes information about you in order to:

  • identify you each time you visit a website or wish to have a service provided
  • process orders or applications submitted by you
  • improve our services and websites
  • customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches
  • carry out research on the demographics, interests and behaviour of our customers
  • send you information we think you may find useful, including information about new Chocolate Dog Ltd products and services

You may be asked when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and phone number and demographic information such as your postcode, your interests, hobbies and preferences and other information relevant to any surveys or offers.

In addition, when you order certain goods or services from our website, we may need to know your payment details. All your data is held securely and will not be passed to a third party. Please note that you are under no obligation to provide this information and if asked to provide this information please look for the box that you can click to indicate that you do not want this to be used for any direct marketing purposes. If you have previously agreed to us using the information for direct marketing purposes and you wish to change your mind please email us at info@chocolatedog.co.uk.

If you have any queries regarding our Privacy Policy, please contact Chocolate Dog Ltd.

Log Files/IP Addresses

When you visit our websites, we automatically log your IP address (the unique address that identifies your computer on the internet) which is recognised by our web server. We use IP addresses to help us administer our websites and collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-Personal Information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which linked you to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service. From time to time, we may supply the owners or operators of third party sites with information relating to the users linking our websites to theirs. You cannot be identified from this information.

Use of Cookies

Cookies is a small file that asks permission to be put on your computer’s hard drive that may track information about you and your preferences and help analyse web traffic. Cookies allow web applications to respond to you as an individual.
Most web browsers automatically accept cookies, but if you prefer, you can change your browser to stop that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

We may use cookies for the following reasons:

  • to identify which pages are being used so we can estimate our audience size and patterns, allow us to analyse which pages are of most interest and  help us tailor our site and services to our customer’s needs
  • to identify you and access your account information
  • to estimate our audience size and patterns
  • to ensure that you are not asked to register twice
  • to control how often visitors see similar ad
  • to track preferences, improve and update our website
  • to track the progress and number of entries in any promotions and contests

Name

Cookie

Description

Google Analytics

_utma, _utmb, _utmc, _utmz

These cookies are used to collect information about how visitors use our website. The cookies collect Information in an anonymous form only.

Drupal

has_js

The cookie records whether the browser has javascript enabled to help the site present information appropriately.

Personal Information

Chocolate Dog Ltd will not share, sell or rent your personal information to third parties unless we have your permission to do so. We will store the information provided on this form on a marketing database. We may use your personal information to send you information about third parties that we think will be of interest or helpful if, you tell us that you are happy for us to do so.

Chocolate Dog Ltd will not pass on your information to any third party unless authorised to do so or required by law and will take all reasonable steps to ensure that this information remains up to date.

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be required – but if you would like details please email us at info@chocolatedog.co.uk.

Please let us know if any information held about you is incorrect or incomplete and we will rectify this as soon as possible.

However, we may disclose aggregate statistics about our sales, website visitors and phone service customers in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, these statistics will not include personally identifying information.
Chocolate Dog Ltd may disclose personal information if required to do so by law, or if it believes that such action is necessary to protect and defend the rights, property or personal safety of the company name and its websites, visitors to the websites and customers of our services.

Our website may contain links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies.

Security

Chocolate Dog Ltd places great importance on the security of all information associated with our customers. We have security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed.  While we cannot guarantee that loss, misuse or alteration of data will not occur; we apply our best efforts to prevent this. If you have any concerns do please contact us.

Information, which you submit via our websites or our phone services, is stored on a computer located in the European Economic Area. This is necessary in order to process and send information you have requested. We may transfer information submitted by you to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws so if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Company Information

Chocolate Dog Marketing Services
info@chocolatedog.co.uk
01208 841691
07785 593690

Company registration number – 4930488
VAT Number 854 553115